Terms and Conditions

Shipping Charges

Domestic

Shipping across India is free of cost.

International

We charge a nominal shipping fee for international shipping. Shipping and handling rates vary based on the product’s size and volume and the shipping destination.The final shipping rates will apply at the time of checkout based on your region.

Orders and Cancellations

Any order cancellations that need to be made by a customer, must be made within 24 hours of placing the order. Any cancellations made after 24 hours will not be accepted and no refunds shall be made.

Returns and Exchange

Once an order is confirmed, we do not accept any returns or exchanges as our products are especially made to order. However, in case of any alterations, we will be delighted to assist you. Courier charges for sending the outfit for alterations will be borne by the customer. Alteration service is only available for domestic purchases.

Payments and Billing

All the products have the MRPs mentioned and are inclusive of GST.

Your order will be processed upon receiving of 100% payment in advance and once its authorization is complete from our payment gateway partner.

Taxes AND Duties

The price of all the products on the website are inclusive of GST. The tax rate applied will be the combined tax rate for both state and local tax rates as per the address where the order is being shipped.

For international orders, Custom Duty Charges are to be borne by the customer since, 'Every time when an item crosses an international border from one country to another, it is subject to these charges by the importing country's rules and regulations'. We will not be responsible for the payment of custom duties in your region/country. If an order is stuck due to failure in payment of duties by the customer, we will not be responsible for the delivery of the same.

Delivery

We take 3-4 weeks for delivery of orders. While we give utmost priority to timely deliveries of your orders, this is a tentative timeline that is a guide to estimated delivery and may vary due to circumstances like delay in payment authorisations, client measurements, etc. These timelines may vary sometimes due to unforeseen circumstances , for instance, COVID-19, bad weather, flight delays, strikes and political disruptions, transport strikes etc.

We are not responsible for any delays caused by destination customs clearance processes.

Garment Details

Sizing

Our standard size chart with body measurements in inches in displayed with each product. Since all the styles are different in fits and lengths, an easing is added to the body measurements to follow the style of the garment. Please refer to our size chart and match your body measurements to select the correct size for yourself.

Due to the nature of our collections that consist of intricate embroideries and handcrafted details, we charge an extra of 10% for XL and above sizing, pertaining to the increase in embroidery techniques and materials.

We do custom sizing as well. Incase you wish to order an outfit, especially crafted to your size, please select the “custom” option while selecting the size. For any queries/assistance please contact us at +91 8527015651 and we will be happy to help!

Colors

Our products are shot with utmost responsibility to display the accurate colors of the outfits and true tones of embroideries. But, due to variation in different screens, the color visibility may not always be the same. We do not take responsibility for the colors as the visibility varies across different devices.

Wash Care

Since all our outfits are made of fine textiles and delicate embroidery materials such as silk threads, beads, sequins, etc, we strictly prohibit washing them. We strongly recommend dry-cleaning as the sole option for cleaning of our garments. We do not take responsibility if a product is damaged due to washing or putting it in water. Please handle these beautifully handcrafted pieces with care.